Week 5

April 2 - April 6

Customer Service (Speaking and Listening)

• Qualities of effective customer service/tips
• Communication strategies for interacting with customers
• Identify the traits of effective customer service
• Watch videos of customer service interactions
• Motor Vehicle Act and customer rightrs
• Motor Vehicle handout
• Active Listening techniques and activities
• Listen to videos
• Role-play scenarios (critique mechanic/customer interactions